Responsible Gaming
at nabajie

At nabajie, responsible gaming is not an afterthought — it is a core pillar of how we operate. We believe that online betting and casino gaming should be an enjoyable, entertaining activity that remains firmly within the control of each individual player. When gambling stops being fun and starts causing harm, we want to be part of the solution, not the problem.

We have designed our responsible gaming programme specifically for our players across Bangladesh, taking into account the unique social and cultural context of the market. Whether you are placing a bet on a Bangladesh Premier League cricket match from Dhaka, spinning slots from Chittagong, or enjoying live casino games from Sylhet, the same robust set of player-protection tools is available to you at all times, free of charge.

Our approach to responsible gaming is built on four principles:

• Prevention: Proactively providing tools and information that help players stay in control before problems develop
• Detection: Monitoring player activity for behavioural patterns associated with harmful gambling, and reaching out when we have concerns
• Intervention: Offering timely support, limits, and exclusion options when a player signals distress or exceeds responsible thresholds
• Recovery: Ensuring that players who need to step away can do so easily, and that they are not targeted with marketing during their break

nabajie staff who interact with players are trained to recognise the signs of problem gambling and to respond with empathy and practical guidance. We do not pressure players to continue wagering, and we never penalise a player for activating responsible gaming tools on their account.

nabajie is strictly an adult platform. Players must be 18 years of age or older to register an account, make a deposit, place bets, or play casino games. This is a non-negotiable requirement and we enforce it rigorously through our Know Your Customer (KYC) verification process.

Age verification is completed as part of the account registration and KYC flow. Players are required to submit a copy of a valid government-issued photo identification document — such as a Bangladesh National ID card, passport, or driving licence — before any withdrawal can be processed. Our compliance team reviews submitted documents promptly and may request additional verification if there is any ambiguity about a player's age or identity.

We operate a zero-tolerance policy for underage gambling. If we discover that an account is held by a person under 18 years of age:

• The account will be immediately suspended and access to all platform features will be blocked
• All funds associated with the account will be frozen pending investigation
• Any winnings generated by an underage player will be voided
• The incident will be documented, and repeat underage access attempts may be reported to appropriate authorities

If you are a parent or guardian and you believe a minor may have accessed nabajie using your device, payment credentials, or identity documents, please contact our team via Live Chat immediately. We will treat your report with the utmost urgency and confidentiality.

nabajie provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. All tools can be activated immediately from your account dashboard or by contacting our support team via Live Chat. Here is a full overview of what is available:

To activate any of these tools, navigate to the Responsible Gaming section of your account dashboard, or contact our team via Live Chat. All tools are applied to your account immediately upon request with no fees or penalties.

Self-exclusion is the most powerful responsible gaming tool available on nabajie. It is designed for players who recognise that their gambling has become — or is at risk of becoming — a problem, and who want to put a firm, enforceable barrier between themselves and the platform for an extended period.

nabajie offers the following self-exclusion periods:

• 6 weeks (minimum period)
• 3 months
• 6 months
• 1 year
• 5 years
• Permanent (irreversible — account is closed and cannot be reopened)

How to request self-exclusion:

1. Via Live Chat: Contact our Responsible Gaming team through Live Chat in your account dashboard. State clearly that you wish to self-exclude and specify the duration. The exclusion will be applied to your account within 24 hours of your request being received.
2. Via Email: Send a self-exclusion request to support@nabajie from your registered email address. Include your username, the exclusion period you are requesting, and the reason (optional). We will confirm activation by return email.
3. Via Account Settings: Log in to your nabajie account, navigate to the Responsible Gaming section in your profile settings, and select Self-Exclusion. Choose your preferred period and confirm your decision.

What happens during self-exclusion:

• Access to your account is blocked immediately upon activation
• All pending bets that have not yet settled will be processed normally; winnings will be returned to your account balance
• Your remaining account balance can be withdrawn — contact support to arrange this
• All promotional emails, SMS messages, and push notifications are suspended
• nabajie will take reasonable steps to prevent you from opening a new account under a different name or email address during the exclusion period

Lifting a self-exclusion: Self-exclusion is a serious commitment and lifting it is intentionally not immediate. For fixed-term exclusions, you may submit a request to lift the exclusion after the minimum period has passed. There is a mandatory 7-day reflection period before the exclusion is lifted, during which we may signpost you to additional support resources. Permanent exclusions cannot be reversed under any circumstances.

Gambling becomes a problem when it stops being a form of entertainment and starts having a negative impact on your finances, relationships, mental health, or daily responsibilities. Problem gambling can affect anyone, regardless of income, education, or background. Recognising the early warning signs is the first step toward getting back in control.

The following patterns may indicate that gambling is becoming — or has become — a problem:

If any of the above descriptions feel familiar — either for yourself or for someone you care about — please reach out to nabajie's Responsible Gaming team or one of the support organisations listed in Section 7 below. There is no shame in asking for help, and early intervention makes a significant difference to outcomes.

The following brief self-assessment is adapted from widely used problem gambling screening tools. Read each question honestly and consider how often each statement applies to your gambling behaviour. If you answer "Yes" to three or more questions, we encourage you to speak with our Responsible Gaming team or contact an independent support service.

If gambling is causing you distress, financial harm, or relationship problems, you do not have to face it alone. nabajie's support team is your first point of contact, and we can also connect you with specialist resources.

nabajie. net Support: Contact our dedicated Responsible Gaming team 24 hours a day, 7 days a week:

• Live Chat: Available in your account dashboard — average response time 2–5 minutes
• Email: support@nabajie — responses within 2 hours for responsible gaming enquiries
• Timezone: Bangladesh Standard Time (BST, UTC+6)

When you contact us about a responsible gaming concern, you will be connected with a trained team member who can:

• Help you activate deposit limits, loss limits, or session time limits immediately
• Process a time-out or self-exclusion request on the spot
• Review your account activity and provide an honest assessment of your gambling patterns
• Provide information about independent counselling and support services
• Arrange a full account closure and balance withdrawal if that is your decision

Independent Support Organisations: The following organisations provide free, confidential support for people affected by problem gambling. nabajie does not control these organisations and their services are independent of our platform.

• National Mental Health Helpline (Kaan Pete Roi): A Bangladesh-based emotional support and mental health helpline offering confidential telephone counselling. Available to players experiencing gambling-related anxiety, depression, or stress.
• Gamblers Anonymous: An international fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling disorder. Meeting information is available through their international network.
• GamCare: A leading international provider of information, advice, and support for anyone affected by gambling problems. Their online forum and chat service are accessible to players in Bangladesh.
• BeGambleAware: Provides free information, advice, and support to help people make informed decisions about their gambling. Their resources cover identifying problem gambling behaviours and finding local and international treatment options.

Gambling is a legitimate leisure activity that millions of people enjoy responsibly every day. The following practical tips are designed to help you keep your gambling enjoyable, controlled, and within healthy boundaries — whether you are betting on BPL cricket, playing slots, or enjoying live casino games at nabajie.

1. Set a budget before you start. Decide in advance how much BDT you are comfortable spending in a single session or across the week, and treat that amount as the cost of entertainment — not as an investment you expect to recover.
2. Only gamble with money you can afford to lose. Never use rent money, household bill funds, savings, or borrowed money to gamble. If losing the amount would cause you genuine financial hardship, do not wager it.
3. Use nabajie's deposit and loss limits. Activate the responsible gaming tools available in your account before you start playing. Having a pre-set limit removes the temptation to chase losses in the heat of the moment.
4. Take regular breaks. Use the session time reminder feature to prompt yourself to pause every 60 minutes. Step away from the screen, get some water, and check in with yourself before deciding whether to continue.
5. Do not chase losses. Chasing losses is one of the most common paths to problem gambling. If you have reached your loss limit for the day, accept the outcome and stop. No bet is guaranteed to win, and attempting to recover losses by increasing stakes typically makes things worse.
6. Balance gambling with other activities. Gambling should be one small part of a varied and fulfilling lifestyle. If you notice that gambling is crowding out other interests, hobbies, or social activities, that is a warning sign worth taking seriously.
7. Never gamble under the influence. Alcohol, certain medications, and extreme emotional states (anger, grief, euphoria) significantly impair judgement and increase risk-taking behaviour. Avoid gambling when your state of mind is anything other than calm and clear.
8. Keep track of time and money spent. It is easy to lose track of both time and spending when you are engaged in an exciting game. Use the platform's activity history and session timer to stay informed about how long you have been playing and how much you have wagered.
9. Talk to someone you trust. If you are concerned about your gambling, sharing that concern with a trusted friend, family member, or partner can be enormously helpful. You do not have to manage it alone, and an outside perspective is often more objective than your own.
10. Remember: the house always has an edge. All casino games and sports betting markets are designed so that the platform retains a mathematical advantage over time. Gambling should never be seen as a reliable way to make money. Approach it as entertainment with an associated cost.